Return and Cancellation policy15 DAY FREE RETURN
RETURN CLAIM POLICY
- Product must be returned unused in it's original packaging.
- You will be given an equivalent amount of money in the form of voucher or a product or the amount will be tranferred in the bank A/c on the orderer's name.
- Customers returning product not in the original condition may be subject to a re-stocking fee of up to 10% of the total amount of the original purchase price.
RETURN CLAIM PROCEDURE
To return a purchase please follow the steps below:
- Sign in to your account, click on the "view my orders" button and select the order you would like to return.
- Pack product in suitable packaging to ensure it is not damage in shipping. Ship the package using a traceable source (i.e. DTDC, Blue dart, Aramax) or ask us to initiate the process.
CANCELLATION OF AN ORDER
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. Your refund will be processed once we receive the originally ordered item back from the courier. Unfortunately, an order cannot be cancelled once the item has been shipped to you. SolarHippo reserves the right to refuse the order depending on factors such as availablity, technical glitch and changes in market price.
How long will it take to process cancellation?
Once you request the cancellation of your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email. It may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund.